Privacy Policy

Effective Date: November 29, 2024

DxSign ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you confirm that you are at least 16 years old and agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

  • Email Address: Collected through Discord or Google authentication.
  • Device Information: iOS UDID and model.
  • Metadata: Additional technical data to enhance service delivery.

b. Non-Personal Information

  • Logs: Usage and error logs reported to Sentry and our analytics tools.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services.
  • Process payments through Stripe and PayPal.
  • Send transactional and service-related emails using Resend.com.
  • Analyze website and service usage using Cloudflare Analytics and Umami.
  • Monitor and address errors via Sentry.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Payment Processors: Stripe and PayPal for handling transactions.
  • Error Reporting Services: Sentry, for application error monitoring (Sentry's privacy policy applies).
  • Analytics Tools: Cloudflare Analytics and Umami for understanding usage trends.
  • Email Providers: Resend.com for sending emails.

Additionally, data may be disclosed to comply with legal obligations or to protect our rights.

4. Data Storage

All user data is securely stored within the European Union (Germany) to comply with data protection regulations.

5. Account Deletion

Users can delete their accounts through the settings page or by contacting [email protected]. Once deleted, all associated data is permanently removed from our systems.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletion of your data.
  • Withdraw consent for data processing.

Contact [email protected] for assistance.

7. Third-Party Policies

Our services rely on third-party tools. Their privacy policies apply, and we encourage you to review them:

  • Stripe: Payment processing
  • PayPal: Payment processing
  • Sentry: Error reporting
  • Resend.com: Email services
  • Cloudflare Analytics: Website analytics
  • Umami: Website analytics

8. Children's Privacy

Our services are intended for users aged 16 and above. We do not knowingly collect personal information from anyone under this age.

9. Contact Us

For questions or concerns about this Privacy Policy, please reach out:

10. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page, and the "Effective Date" will be updated.